Every industry has its little quirks. You might think that running any business has the same core values, but that is not true. When you work in the hospitality trade, you deal with customers 24/7. Few people can hack working so closely with their customers, but if you can, you can create a wonderful, fulfilling career. Running a hotel means that you are on call all the time. You might find the prospect of that exciting and terrifying in equal measures. To succeed in this business, you need to have a strong will and a fantastic work ethic. Here is the essential guide to running a successful hotel.
Listen to your customers (and get to know them)
When you work in an industry that deals directly with customers, you need to take extra care. Your regular customers will get to know you. That means that they will be happy to tell you where you need to improve. As a hotel manager, you are a pillar of society. You need to listen to what your customers have to say and alter your work accordingly. It is difficult to work with people on this level, but it can also make your job easier in the long run. If your customers like you, they will stick with you, and you will always have a customer base.
Have staff meetings at least once a week
Your communication skills need to be incredible when you are managing a large team of staff. Most people think that having a staff meeting every month is enough, but you should consider having a meeting every week. In your weekly meetings, you can gather the entire team and talk to them about where they are excelling and where they need to improve. Communication is a two-way street. If your staff need to tell you something, they should do so during the meeting.
Give your guests a little extra when they stay with you
When people stay at your hotel, you want them to remember you for all the right reasons. Give your guests something a little extra to make their stay with you pleasant. You might want to put little chocolates on their pillows or offer them a free refreshment when they arrive. Giving people a little more than they expect, will mean that they get a great impression of you and your business.
Partner up with local businesses to offer extra services
Working with businesses in your area will help you to offer a full vacation package to your customers. For example, you could partner up with a local restaurant to offer exclusive ‘wine and dine’ packages. You could also partner up with an excursion company to offer people a ‘sightseeing trip’ package. Giving your guests a full-service stay, will mean that they don’t have to worry about planning their trip. This tip is sure to win you loads of new customers.
Make sure that you have top-notch hygiene
If there is one thing that puts customers off a hotel, it is poor hygiene. There is nothing more important that ensuring your hotel linens are always clean. Use a trustworthy cleaning company to outsource your hygiene needs. That way, you can worry about running your hotel, rather than cleaning fifty bed sheets every night.
Offer special deals for national holidays
When do people like to take a break? When there is a national holiday, such as Valentines Day or Thanksgiving, you should take advantage of it. Offer guests special deals and packages at these times of the year so that you can entice people to stay. You might want to create a special Valentines Day package deal, including a meal, a spa visit and a hotel stay. Going out of your way to make your guests feel special is always a wonderful idea.
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